Saturday, March 3, 2012

Information Processing in Everyday Living


Recently at church, I attended a class that studied translation and interpretation of the ancient Hebrew text that became part of today’s Christian Bible, using as an example Genesis 1:1-3.  When looking at four different translations, two of which were Jewish and two of which were Christian, it struck me how different the translations were from one another.  Especially in religious texts, the written and spoken word wields considerable power in its ability to teach, motivate, and influence human behavior.  Changing just one word in the act of translation and interpretation of a text may have a profound impact on the message and the resulting teaching.  As communications is such a major part of our existence, I would like to examine how messages may be altered in the context of everyday life.

On a daily basis, we are flooded with information: news, reports, instructions, data, feelings, and gossip.  Thanks to modern technology, an overwhelming amount of information is made instantly available to us.   When looking at this wealth of information, most of the time I am too busy with the daily demands of life to pay much attention to it, instead allowing my mind to filter out all but a small percentage of the information.  The information that I retain then becomes my understanding.  In the act of filtering, it becomes easy to see how my understanding may be different from the actual picture.  This difference may then be compounded when I pass along the information to others.  It may be compared to the childhood game of “telephone,” where a child whispers a message into another child’s ear.  By the time the message gets to the tenth child, it is completely and humorously unrecognizable from the original message.

Even if I am diligent in paying attention to the information I receive, it is subject to the unconscious processing the mind employs in order to achieve understanding, otherwise known as the concept of perception.  [1]  According to Psychologist David G. Meyers, perception is affected by our knowledge, experiences, and beliefs.  [2]  One manifestation of perception is the concept of “perceptual set,” or an innate bias to see things in one manner rather than another.  [3]  There are also context effects, in which interpretation of a stimulus is affected by the environment in which it was experienced the first time.  [4]  These biases become incorporated into our perceptual knowledge base and may result in the messages being altered from their original intent and meaning.

Many messages resonate with me either positively or negatively.  The more passion a message sparks within me, the more strongly I will react to it.  When I respond to or pass the message along, it will very likely incorporate this passion.  As a result, emotions may distort messages, resulting in two possible outcomes.  If the receiver of the message agrees, they may accept it without question and, in transmitting the message to others, may further distort it if they feel a strong emotional response.  If they disagree with the message, they may selectively filter it out or recast the message to support their viewpoint.  It is even possible that a damaging exchange may occur as emotions overcome objective reason.

Closed-mindedness is another factor in the transfer and processing of information.  When I receive information with a closed mind, I surrender myself to the intent of the message giver as well as their interpretation of the message.  This would cause little harm if the message is accurate; however, it is more often the case that the message has been altered by perception, interpretation and/or emotional distortion.  In not asking clarifying questions or pondering the actual intent of the information conveyed, a learning opportunity as well as an opportunity to improve the accuracy of the message may be lost.

In looking at messages and how they may be altered in the process of communication, assimilation, and interpretation, it is important to understand how the mind processes, and interprets information through our objective, unconscious, and emotional filters.  The human mind has remarkable capabilities which are held back only by its own limitations as well as the artificial limitations that we place upon ourselves, either knowingly or unknowingly.  Every message provides a new learning opportunity, an attempt to draw us closer to the truth, provided that we take into account these limitations.  The consequences of misinterpretation of a message may be minor, as in the game of “Telephone,” or catastrophic to the very existence of humanity.

To maximize the value of a message, we need to keep an open mind and, more importantly, an open heart.   We need to attempt to keep our biases and our emotions from influencing the information we receive.  Additionally, given how easily a message may be distorted, obtaining clarification either through obtaining information from a different source or by asking clarifying questions will increase the quality of the information received.  In this fashion, we maximize not only our own understanding but allow ourselves to fashion a message in a way as to help others maximize their own understanding.  As the quality of the information we share with each other improves, we all learn together at an accelerated pace and humanity will exploit the enormous advances that have been made in our ability to communicate with one another.

References:

[2]        D. Myers, Exploring Psychology (New York 2005)
              p. 176-184
[3]        http://www.simplypsychology.org/perceptual-set.html
[4]        See 2.

Photo credit brandeo.com

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